CUSHIONISTA PRIVACY POLICY
At Cushionista, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how Cushionista collects, uses, stores, and protects your personal information when you visit our website, contact us, create an account, place an order, or use our services.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
1. WHO WE ARE
Cushionista is a luxury sleep, wellness, and body-support brand offering cushions, pillows, bedding, and related products.
Address: ٥ أ مكتب اتش ٢ – غرناطة – روكسي – مصر الجديدة – القاهرة
Email: info@cushionista-eg.com
Phone: 01029666617
2. INFORMATION WE COLLECT
Depending on how you interact with Cushionista, we may collect different types of information.
Information You Provide
This may include:
Full name
Mobile or telephone number
Email address
Delivery and billing address
Order details and purchase history
Information you provide when contacting Customer Service
Information you provide when requesting product recommendations or support
Information submitted through forms, surveys, promotions, or other website features
Payment Information
When you make a purchase, payment information may be processed through our third-party payment service providers.
Cushionista does not intentionally store complete payment card details, such as your full card number, CVV, or PIN, on our own systems unless specifically required and lawfully permitted.
3. INFORMATION COLLECTED AUTOMATICALLY
When you visit our website, certain technical information may be collected automatically, including:
IP address
Browser and device type
Operating system
Pages visited
Website activity and interaction data
Date and time of visits
Referring website or source
This information helps us understand how visitors use our website and improve our services.
4. HOW WE USE YOUR INFORMATION
We may use your personal information to:
Process and deliver your orders
Confirm and communicate with you about your orders
Provide customer service and after-sales support
Respond to your questions and requests
Recommend products and services relevant to your needs
Improve our products, website, and customer experience
Manage your account, if applicable
Process payments through authorized payment providers
Prevent fraud, misuse, and unauthorized activity
Maintain the security of our website
Comply with applicable legal and regulatory requirements
Send marketing communications where permitted and, where required, with your consent
5. MARKETING COMMUNICATIONS
If you choose to receive marketing communications from Cushionista, we may send you information about:
New collections
Special offers
Promotions
Wellness and sleep content
Events and campaigns
Products and services that may be relevant to you
You may unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting us directly.
Unsubscribing from marketing communications does not affect essential communications relating to your orders or transactions.
6. COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies and similar technologies to:
Make the website function properly
Remember your preferences
Understand website traffic and usage
Improve website performance
Measure marketing and advertising effectiveness
You may be able to control or disable cookies through your browser settings.
Please note that disabling certain cookies may affect the functionality of the website.
7. SHARING YOUR INFORMATION
Cushionista does not sell your personal information.
We may share necessary information with trusted third parties when required to provide our services, including:
Payment service providers
Delivery and logistics companies
Website hosting and technology providers
Customer service and communication providers
Analytics and marketing technology providers
Professional advisers, where necessary
Government authorities or other parties where required by applicable law
We only share information that is reasonably necessary for the relevant purpose and subject to applicable legal requirements.
8. DATA SECURITY
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.
However, no online system or method of electronic transmission can be guaranteed to be completely secure.
We encourage you to protect your account information and avoid sharing passwords or sensitive information with others.
9. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
Fulfilling orders
Providing customer service
Maintaining business records
Resolving disputes
Preventing fraud
Complying with applicable legal obligations
When information is no longer required, we will take reasonable steps to securely delete or anonymize it, subject to applicable legal requirements.
10. YOUR PRIVACY RIGHTS
Subject to applicable Egyptian law and regulations, you may have rights regarding your personal information, including the right to:
Know how your personal information is being processed
Request access to certain personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion or restriction of information where legally applicable
Object to certain types of processing where legally applicable
Withdraw consent where processing is based on consent
Opt out of marketing communications
Requests can be submitted using the contact details provided below.
Some requests may be subject to legal requirements, verification procedures, or legitimate business and regulatory obligations.
11. CHILDREN’S PRIVACY
Our website and services are not intentionally directed toward children.
We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.
12. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites, social media platforms, payment services, or other external services.
Cushionista is not responsible for the privacy practices or content of third-party websites.
We encourage you to review the privacy policies of any third-party service you use.
13. INTERNATIONAL DATA TRANSFERS
Some of our technology, payment, hosting, analytics, marketing, or service providers may process information outside Egypt.
Where personal information is transferred or processed outside Egypt, Cushionista will take appropriate steps required by applicable laws and regulations.
14. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.
Any updated version will be published on this page with a revised “Last Updated” date.
We encourage you to review this page periodically.
15. CONTACT US
If you have questions about this Privacy Policy or wish to exercise an applicable privacy right, please contact us:
Important Legal Notice
This Privacy Policy is intended as a business draft and should be reviewed and approved by Cushionista’s legal adviser before publication, particularly regarding consent, marketing communications, international data transfers, data-retention periods, and any registration or licensing requirements applicable to your data-processing activities.